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Depositing Funds
- Credit & Debit Cards
- Bank Accounts
- Cheque Deposits
- Real Time Bank Transfers
- Cash Deposits
Signup Help
- Account Types
Password Help
Currency Options
Transfering Funds
- Subscriptions
Withdrawing Funds
- Bank Wire
- Credit & Debit Card
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Verification Information
- Credit Card Verification
- Account Verification
Complaints & Grievances
Login Help
Account Usage
Acceptable Use Policies
Merchant Accounts
- Ewallet Merchant
- Credit Card Merchant
- Micro Payments Merchant
Account Security
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Credit & Debit Card Purchases
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Knowledge Base Categories
Depositing Funds
(
12
articles)
Can I use my personal or business Credit Card for transactions?
How do I verify my United States bank account?
How long does it take to fund my account?
more topics...
Credit & Debit Cards
(
10
articles)
Can anyone see my card information?
What will I see on my card statement to identify charges?
I deleted my card and now cannot add it in again.
more topics...
Bank Accounts
(
9
articles)
Can I use my personal or business savings account?
I am not in North America. Can I use my online bank account?
How long does it take for my bank transfer to clear?
more topics...
Cheque Deposits
(
3
articles)
How do I send a cheque?
How long will it take for my cheque to be added to my account?
How do I cancel a pending transaction I don't want any more?
more topics...
Real Time Bank Transfers
(
2
articles)
What is a Real Time Bank transfer and how do I do it?
How long does it take to register my Real Time Transfer?
more topics...
Cash Deposits
(
3
articles)
Why is the amount on my TrustCash invoice different than what I entered?
Can I use cash to fund my account?
How do I cancel a pending transaction I don't want any more?
more topics...
Signup Help
(
6
articles)
Can I have more than one account?
Can I help someone else create an account from my computer?
How do you create a username?
more topics...
Account Types
(
1
articles)
What are the account types allowed?
more topics...
Password Help
(
3
articles)
What do I use my secondary password for?
HELP!! I cannot find or remember my secondary password!
How do I change my login password?
more topics...
Currency Options
(
3
articles)
In what currency can I do my transactions?
I have lots in my balance, but am getting an NSF message.
Can I exchange my STPay funds to other e-currencies like Liberty Reserve, Payza, Perfect Money, etc?
more topics...
Transfering Funds
(
6
articles)
HELP - I sent funds to the wrong username!
I sent funds to a Merchant and they are not showing.
What exactly does SolidTrust Pay do?
more topics...
Subscriptions
(
2
articles)
How do I cancel a subscription service that I signed up for?
What happens if I do not have enough money to pay for my subscription?
more topics...
Withdrawing Funds
(
4
articles)
Can you send me funds via Western Union?
What exactly does SolidTrust Pay do?
How long does it take to withdraw funds from my account?
more topics...
Bank Wire
(
2
articles)
How long does it take to withdraw funds from my account?
Can I withdraw via a Bank Wire?
more topics...
Credit & Debit Card
(
2
articles)
How do I withdraw money on to my credit or debit card?
How long does it take to withdraw funds from my account?
more topics...
Bank Transfer
(
2
articles)
Can I transfer funds to my bank account?
How long does it take to withdraw funds from my account?
more topics...
Verification Information
(
8
articles)
Do I have to verify my account?
My verification information does not match my address. What do I do?
Which countries might be required to send in notarized documents?
more topics...
Credit Card Verification
(
6
articles)
What will I see on my card statement to identify charges?
What does it mean to be Credit Card verified?
I deleted my card and now cannot add it in again.
more topics...
Account Verification
(
4
articles)
What do I send to verify my account?
How do I verify my United States bank account?
How do I send in my documents to verify my account?
more topics...
Complaints & Grievances
(
10
articles)
What can I do with my SolidTrust Pay account?
What would cause my Merchant Account to be blocked or suspended?
HELP - I sent funds to the wrong username!
more topics...
Login Help
(
9
articles)
I am getting a message that says either my username or password is wrong.
Can I help someone else create an account from my computer?
How do you create a username?
more topics...
Account Usage
(
20
articles)
How do I cancel my account?
Can I have more than one account?
Can I help someone else create an account from my computer?
more topics...
Acceptable Use Policies
(
8
articles)
Is there a minimum age required to have an account?
I have been charged and Account Fine !! Please explain.
What happens if my account goes into the negative?
more topics...
Merchant Accounts
(
9
articles)
I am an online Merchant. Why should I use SolidTrust Pay?
How can I accept credit card payments directly from my customers?
What type of Merchants does SolidTrust Pay accept?
more topics...
Ewallet Merchant
(
6
articles)
What if my customer already has a SolidTrust Pay account?
What is a Micro Payments Merchant Account?
What if I receive fraudulent or unauthorized funds?
more topics...
Credit Card Merchant
(
6
articles)
What happens if a customer charges back their purchase?
What if I receive fraudulent or unauthorized funds?
How do I create a Subscription?
more topics...
Micro Payments Merchant
(
3
articles)
How do I qualify for Micro Payments Merchant Account
I am getting a 504 Gateway timeout message. What does this mean?
How do I change my email address in my account?
more topics...
Account Security
(
5
articles)
How safe is my money and personal information?
Why are you saying that I'm logging in from a different IP?
How is SolidTrust Pay's website secured?
more topics...
Affiliate Program
(
4
articles)
Can I use my affiliate link to advertise in order to get new signups?
Where do I find my affiliate URL?
How does your referral program work?
more topics...
Account Abuse Issues
(
4
articles)
What would cause my account to be suspended?
What is a chargeback?
What happens if my Merchant Account is suspended or blocked?
more topics...
Transaction Fees
(
2
articles)
Are there any other fees besides those for funding and withdrawing?
Why are there fees for transactions?
more topics...
TrustCard
(
8
articles)
How much does the TrustCard cost?
Do I have to buy a TrustCard?
What are the benefits of the TrustCard?
more topics...
Credit & Debit Card Purchases
(
8
articles)
Can I get a refund of credit card paid for products or services?
How do I know that I am shopping with a Verified Merchant?
I sent funds to a Merchant and they are not showing.
more topics...
Buying Online
(
5
articles)
Why are you telling me that I do not have enough funds to complete the transaction?
I have lots in my balance, but am getting an NSF message.
Should I tell you if a site I am participating in goes offline?
more topics...