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Knowledge Base Categories

Depositing Funds(12 articles)
Can I use my personal or business Credit Card for transactions?
How do I verify my United States bank account?
How long does it take to fund my account?
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Credit & Debit Cards(10 articles)
Can anyone see my card information?
What will I see on my card statement to identify charges?
I deleted my card and now cannot add it in again.
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Bank Accounts(9 articles)
Can I use my personal or business savings account?
I am not in North America. Can I use my online bank account?
How long does it take for my bank transfer to clear?
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Cheque Deposits(3 articles)
How do I send a cheque?
How long will it take for my cheque to be added to my account?
How do I cancel a pending transaction I don't want any more?
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Real Time Bank Transfers(2 articles)
What is a Real Time Bank transfer and how do I do it?
How long does it take to register my Real Time Transfer?
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Cash Deposits(3 articles)
Why is the amount on my TrustCash invoice different than what I entered?
Can I use cash to fund my account?
How do I cancel a pending transaction I don't want any more?
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Signup Help(6 articles)
Can I have more than one account?
Can I help someone else create an account from my computer?
How do you create a username?
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Account Types(1 articles)
What are the account types allowed?
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Password Help(3 articles)
What do I use my secondary password for?
HELP!! I cannot find or remember my secondary password!
How do I change my login password?
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Currency Options(3 articles)
In what currency can I do my transactions?
I have lots in my balance, but am getting an NSF message.
Can I exchange my STPay funds to other e-currencies like Liberty Reserve, Payza, Perfect Money, etc?
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Transfering Funds(6 articles)
HELP - I sent funds to the wrong username!
I sent funds to a Merchant and they are not showing.
What exactly does SolidTrust Pay do?
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Subscriptions(2 articles)
How do I cancel a subscription service that I signed up for?
What happens if I do not have enough money to pay for my subscription?
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Withdrawing Funds(4 articles)
Can you send me funds via Western Union?
What exactly does SolidTrust Pay do?
How long does it take to withdraw funds from my account?
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Bank Wire(2 articles)
How long does it take to withdraw funds from my account?
Can I withdraw via a Bank Wire?
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Credit & Debit Card(2 articles)
How do I withdraw money on to my credit or debit card?
How long does it take to withdraw funds from my account?
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Bank Transfer(2 articles)
Can I transfer funds to my bank account?
How long does it take to withdraw funds from my account?
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Verification Information(8 articles)
Do I have to verify my account?
My verification information does not match my address. What do I do?
Which countries might be required to send in notarized documents?
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Credit Card Verification(6 articles)
What will I see on my card statement to identify charges?
What does it mean to be Credit Card verified?
I deleted my card and now cannot add it in again.
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Account Verification(4 articles)
What do I send to verify my account?
How do I verify my United States bank account?
How do I send in my documents to verify my account?
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Complaints & Grievances(10 articles)
What can I do with my SolidTrust Pay account?
What would cause my Merchant Account to be blocked or suspended?
HELP - I sent funds to the wrong username!
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Login Help(9 articles)
I am getting a message that says either my username or password is wrong.
Can I help someone else create an account from my computer?
How do you create a username?
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Account Usage(20 articles)
How do I cancel my account?
Can I have more than one account?
Can I help someone else create an account from my computer?
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Acceptable Use Policies(8 articles)
Is there a minimum age required to have an account?
I have been charged and Account Fine !! Please explain.
What happens if my account goes into the negative?
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Merchant Accounts(9 articles)
I am an online Merchant. Why should I use SolidTrust Pay?
How can I accept credit card payments directly from my customers?
What type of Merchants does SolidTrust Pay accept?
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Ewallet Merchant(6 articles)
What if my customer already has a SolidTrust Pay account?
What is a Micro Payments Merchant Account?
What if I receive fraudulent or unauthorized funds?
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Credit Card Merchant(6 articles)
What happens if a customer charges back their purchase?
What if I receive fraudulent or unauthorized funds?
How do I create a Subscription?
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Micro Payments Merchant(3 articles)
How do I qualify for Micro Payments Merchant Account
I am getting a 504 Gateway timeout message. What does this mean?
How do I change my email address in my account?
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Account Security (5 articles)
How safe is my money and personal information?
Why are you saying that I'm logging in from a different IP?
How is SolidTrust Pay's website secured?
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Affiliate Program(4 articles)
Can I use my affiliate link to advertise in order to get new signups?
Where do I find my affiliate URL?
How does your referral program work?
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Account Abuse Issues(4 articles)
What would cause my account to be suspended?
What is a chargeback?
What happens if my Merchant Account is suspended or blocked?
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Transaction Fees(2 articles)
Are there any other fees besides those for funding and withdrawing?
Why are there fees for transactions?
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TrustCard(8 articles)
How much does the TrustCard cost?
Do I have to buy a TrustCard?
What are the benefits of the TrustCard?
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Credit & Debit Card Purchases(8 articles)
Can I get a refund of credit card paid for products or services?
How do I know that I am shopping with a Verified Merchant?
I sent funds to a Merchant and they are not showing.
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Buying Online(5 articles)
Why are you telling me that I do not have enough funds to complete the transaction?
I have lots in my balance, but am getting an NSF message.
Should I tell you if a site I am participating in goes offline?
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